testimonials
Here you will find some of the feedback which customers have left about my work. If you would like to see the original comments in-situ, or perhaps even leave a review of your own, please click the icons below to view my profiles on Google, Yell.com and Facebook. Thank you.
“Tom is superb! What a professional! Thorough, knowledgable and friendly. Would definitely recommend. Thank you Tom!”
Dave W. – Derwen Fawr, Swansea
“Tom has revived our piano which hadn’t been tuned for about 10 years. It was very out of tune and several notes not playing at all. Sounding great again. Thank you Tom for your prompt, efficient and friendly service, at a very reasonable price. See you this time next year.”
Gaynor W. – Tycoch, Swansea
“Piano sounds great. Couldn’t be happier with the service.”
Daniel T. – Morriston, Swansea
“Outstanding service and I would highly recommend. Excellent communication throughout and Tom is a master of his art. So lovely to have the piano back to its former glory again! Gwasanae.”
Llinos W. – Carmarthen
“Tom provided great pre-service advice and clear information and he was very thorough with our dearly-loved but slightly-less-than-tuneful piano, which sounds beautiful now. Excellent service, we would highly recommend him.”
Susannah O. – Aber-Arad, Newcastle Emlyn
“Excellent service, very friendly and I’m very pleased with the results of his work tuning mine and my Dad’s pianos. I’m definitely gonna get Tom back next year for our annual tuning and would highly recommend him to anyone.”
David B. – Skewen, Neath Port Talbot
“After my tuner of over 20 years retired, I was so worried about finding someone who tunes to my liking. I’m so pleased that I tried Tom, and he is that person! Both pianos tuned beautifully, plus Tom is friendly and polite. He also split the travel cost to West Wales, between 3 clients in this area, which makes his rate very competitive.”
Katina A. – Cilgerran, Pembrokeshire
“Very professional service, my piano sounds better than ever. Thank you!”
Dan R. – Capel Isaac, Carmarthenshire
“I can’t praise Tom’s piano services enough. Tom is punctual, polite and thorough. We purchased a second-hand piano and over the last year he has restored it to its true glory and it sounds incredible. Tom even took his time to tighten the piano stool that was a little wobbly. You will not be disappointed with the excellent service he provides. Thank you Tom : )”
Claire W. – Llansamlet, Swansea
“Three keys fixed, pedal working better than I ever remember, sounds beautifully in tune too. Plus Tom is a lovely and polite guy. I really couldn’t be happier, I can’t remember when the piano last sounded so good! Thank you so much Tom! I’m over the moon!”
Helen H. – Pennard, Swansea
“Absolutely 1st class. Tom arrived promptly this morning to carry out some work on my piano and now my piano sounds and looks wonderful. He really has brought the very best out of my piano and the sheer joy I feel playing it is simply out of this world. I will not think twice about calling him to come and tune my piano as it really does sound wonderful. Thank you very much Tom.”
Ciaran K. – Aberporth, Ceredigion
“I can highly recommend Tom of Williams’ Piano Services for all your piano needs. Tom is extremely efficient, knowledgeable and well-organised as well as being friendly and reliable with excellent attention to detail from initial booking right through to appointment and work carried out. His work is extremely thorough and my piano now sounds like a completely different instrument and so much brighter! Thanks Tom!”
Lisa M. – West Cross, Swansea
“Great service from Tom today. He did an amazing job at re-tuning an old piano I had recently acquired for my daughter. It sounds amazing now. He is polite and punctual, is happy to run through all the different options with you without being pushy, and is happy to do things in stages. He fixed the main issues today and is coming back in a further 6 months to do some more work. I would highly recommend him.”
Rachel D. – Coed-Y-Bryn, Llandysul
“Great first experience tuning an inherited piano that was some 40 years out of tune. Well worth the investment in bringing it back to its glory. Great communication, easy to book in. Would definitely recommend.”
Barry N. – Derwen Fawr, Swansea
“Excellent, professional, relational, experienced service. Highly recommend Tom’s skills. My family and I are loving our newly tuned piano. Sounds like it’s brand new! More than reasonably priced. I felt I was able to leave Tom in my house whilst I collected my son from school. A trustworthy worker. We hope to call on you again, Tom! Thank you so much again.”
Rachel H. – Trebanos, Neath Port Talbot
“My old piano (c.1900) was in need of servicing and a tune. Keys were sticking and the action was slow. Tom spent about 3 hours and now it is like a new instrument. Great job at a very reasonable price. Will be using him again regularly to keep the piano in top tune.”
Adrian C. – Gowerton, Swansea
“Thank you Tom for your assistance today. I am sure my son will be impressed with the sound of his piano now well tuned and sticky key fixed. I would recommend Tom as a friendly, reliable and punctual professional piano tuner. Thank you again : )”
Hanna E. – Blackpill, Swansea
“Really friendly and always does a great job. Trustworthy and highly recommended.”
Simeon D. – Clydach, Swansea
“Tom was really responsive when I got in touch and to all my subsequent questions. He arrived on time when he said he would and did a great job with tuning a piano that badly needed attention. Will happily use him again for future tuning. Recommended.”
Paul S. – Mumbles, Swansea
“Excellent and efficient service provided by Tom! Would highly recommend.”
Chris D. – Brecon
“The service was very professional and an excellent job which was very reasonable. I would recommend.”
Penny B. – Pontarddulais, Swansea
“Tom was very responsive in organising a time and date. He arrived on time and did a great job of tuning my piano. I also thought he was very good value for money, would recommend and will use again.”
Aimee A. – West Cross, Swansea
“I am delighted to have found Tom who has really shaped a recent purchase which I was having difficulty falling in love with. Thankfully, Tom has worked his magic and I am finally besotted with it. I am also grateful for the background work sourcing castors and cups – doing the purchasing and fitting and keeping me in the loop all the while. Extremely good value for the money. Looking forward to many more tuning and servicing… and perhaps in time to come another piano to get up to scratch! 
Thanks very much, Tom”
Anton H. – Port Talbot
“Brilliant service from Tom, couldn’t ask for better! I shall be pestering him with my piano needs for the rest of my piano’s life 
Thank you Tom!”
Ben S. – Skewen, Neath Port Talbot
“Tom came and fixed several annoying sticky keys in the bass region of my upright piano. He fixed them very quickly and my piano plays wonderfully now. Well worth the service, would definitely recommend!”
Euan B. – Waunarlwydd, Swansea
“Many thanks for your work – the piano sounds so much better! We will definitely recommend you to our friends.”
Rachel T. – Godregraig, Neath Port Talbot
“Excellent service. Punctual and friendly. Highly recommended!”
Geraint H. – Llandeilo, Carmarthenshire
“Tom gave an amazing service on our piano since we purchased it in January. Really thorough and excellent price. Kept within the COVID rules too, thank you very much.”
Justin J. – Gorseinon, Swansea
“Great tuning of my upright piano by Tom. It was really in need of some TLC and he did a very thorough and careful tuning and some minor repairs. Really recommend for the promptness of replies to enquiries, good availability and a professional manner. Will definitely be a returning customer.”
Ruth D. – Port Talbot, Swansea
“Thanks Tom. Top service, highly recommended and a top guy. 🎹 🎶”
Ben S. – Bynea, Carmarthenshire | Find out more
“A massive thank you to Williams’ Piano Services for tuning my piano yesterday after a few years of neglect, would 100% recommend Tom to anyone!!”
Meg S. – Llantrisant, Rhondda Cynon Taf
“What a difference! Our piano sat untouched for about ten years until lockdown struck. Like many others it was time for me to return to the piano again. I now realise that not all the flat notes were mine. Tom turned up on time, had an excellent manner and did a remarkable job of tuning. We would highly recommend him.”
Louise B. – West Cross, Swansea
“Tom was professional and friendly. Very happy with service he provided. Piano sounds great after being tuned. Can’t recommend him enough.”
Emma R. – Pontardawe, Swansea Valley
James W. – Uplands, Swansea
“Absolutely amazing service!! Top quality service today from Tom! My piano was completely out of tune and the hammers were all over the place 😳 Tom has left my piano sounding beautiful and I’m finally able to play a song without wanting to pull my own ears off! I won’t be going to anyone else after today! He’s brilliant at his job, easy to chat to, and just an all round nice chap! See you in a few months ☺️ Thank you so much.”
Rosie F. – Tycroes, Carmarthenshire
“Very friendly, clearly knows what he’s doing; I would recommend to anyone. I now have a great sounding piano and a piano tuner for life at good value.”
Eifion P. – Brynmill, Swansea
“Big thanks to Williams’ Piano Services for the tuning and repairs! Sounds so good 🙌”
Taylor P. – Sketty, Swansea | Find out more
“Very fast response to initial enquiry and excellent communication thereafter. Excellent, professional service, very well priced. Highly recommended, thanks Tom.”
Helen W. – Gowerton, Swansea
“Williams’ Piano Services provide an excellent service. Communication is prompt and accurate with a quote provided before the appointment is booked and a reminder text message on the morning of the appointment. Tom was punctual and professional. He discussed the work that needed to be carried out once he’d made his initial assessment and ensured I was happy with the additional cost before he started working. I can’t rate the service high enough and now my piano sounds sweet!”
Laura M. – Killay, Swansea
“Hi Tom. Came home from work yesterday and sat down to play, the piano is sounding great. Thank you so much.”
Simon P. – Gorseinon, Swansea
“My piano was long overdue for tuning, I came across an advert for Williams’ Piano Services and I’m so pleased with the result. He’s friendly, professional, and has left me with a piano sounding better than ever at a very good price. Very thorough and patient. Excellent work. Highly recommended.”
Gareth T. – Llansamlet, Swansea
“Tom recently worked on our piano for the first time after our previous piano tuner retired. Not only did Tom do an excellent job tuning the piano, he also advised we could benefit from some additional maintenance work. After Tom carried out this additional service there was a noticeable improvement to the responsiveness of the keys. With these services combined our piano is now more pleasurable to play than it has been in many years. Many thanks again, Tom!”
Lawrence W. – Upper Killay, Swansea
“You have been amazing! Thank you so much! Highly recommend you! You are welcome anytime! Will spread the word about your business.”
Ceri at Copper Bar, Swansea | Find out more
“Thank you Tom. Really appreciate you coming to tune our piano. You’ve done a cracking job!”
Chris B. at The Salvation Army, Northampton
“Hello. Yesterday I rang up to see if it was possible to have my daughter’s piano tuned. I live in Derbyshire, was visiting for a very short time only, and really wanted to surprise my daughter by having her piano tuned while she was away on holiday (she is a hard-working nurse and loves playing her piano, but has neglected its tuning). I realised that it may not be possible, but you succeeded in arranging for Tom to come and tune it. He rang very promptly and was able to do the tuning whilst I was at her house. Tom was excellent! He arrived on time, and it was very clear to me (a non-piano player!) how thorough, diligent and dedicated he is. He played me a short tune so that I could send a video to my holidaying daughter (which she was so happy with – both the tuning and the melody!). Thank you once again for meeting my needs in such a short time space. Special thanks to Tom and I wish him all the best in his chosen career.”
Janet C. – Northampton (while tuning for Islington Pianos)
